Poor instock and customer service by certain associates. Associate asked if she could help me in the NYC cosmetics section so I asked if she scan and tell me when a certain item would be back instock. She said that they had been out for several weeks, didn't know when the warehouses would ship, and that shipments only came in on Thursday's; check back then. There was no reason to ask for her assistance anymore. There were several items in the Benefits, Bare Minerals, and NYC sections that I drove 45 minutes for. When I checked out (same person), I asked if anyone was working in the Dermalogic section, as I wanted to see if I could get a sample of the tinted moisturiser for a friend. Same associate informed me they didn't have an esthetician and Dermalogic didn't give out samples. I found this strange as in my 2 other Ulta purchases in May, I received samples. Guess I won't be shopping at this store too often. Not worth the drive or disappointment.
Very helpful
Extremely friendly, well stocked and great return policy
I purchased 2 Pur make up kits that contain 2 foundations inside. When I arrived home, one only had the refill & not the one in the compact. When. I returned it to the store for an exchange, I am amazed at the lack of customer service! I really should have asked for the manager!
Ulta Beauty is a US Hair Care Studio based in Bowling Green, Kentucky. Ulta Beauty is located at 2625 Scottsville Rd #340, Bowling Green, KY 42104, USA.
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