My grandmother ordered my husband and I a wedding cake for our reception from Riley's bakery recently. We have had other cakes from Riley's before and they we're delicious and we we're very much satisfied. Unfortunately we was not satisfied with the consistency and texture of the actual cake part of the wedding cake. It was very dry, almost like powder when you began to chew it. We was unable to serve the cake to our guest after having a couple others try a bite themselves. The cake otherwise was decorated beautifully and the icing was great. Since we was unable to serve the cake at the wedding we called Riley's to let them know the situation and the lady on the phone was so very nice and asked us to bring the cake back in to see what they could do. Mind you we did not ask for a refund or anything at this point, we just agreed to bring it in. We returned the cake to Riley's with only 2 small slices missing from the cake. The cake decorator (very sweet lady) apologized and said she would take it in the back to her boss and explain the situation. After waiting a few minutes the owner of Riley's bakery came from the back asking who brought the cake back. We stepped to the counter and he immediately said we will give you a full refund but don't ever come back in a very hateful rude way. I explained to him that we had enjoyed other cakes from his bakery before and we was not asking for a full refund because we understood that it did cost money and took time to make the cake but there wasn't a need for his hostility. He then went on with how all of his employees tasted the cake and thought there was nothing wrong with it. When we're first arrived with the cake we was informed that they had new workers mixing the cake batter and baking the cakes so maybe something got left out or not enough added. We was not upset at all until the owner was so ugly and hateful that he made my grandmother cry! She even told the owner he did not have to give her a refund but he was still very hateful and nasty and told us not to ever come back! The poor girl over the counter was so apologetic for his behavior and almost seemed scared to say anything in front of him. More or less this review is not over the quality of the cake but more for the hateful, nasty attitude and behavior the owner himself had with us. It was horrible customer service and for that I will never recommend his place of business to anyone! If we was in there causing a scenen then by all means he had every right to be nasty but that was not at all the situation! Absolutely unbelievable!
Love there tea cookies, especially at Christmas.
its a good hometown bakery but i think all the items taste the same. its worth a try
Very friendly staff. I always enjoy everything I have bought.
I have been going to Riley's Bakery for a very, very long time. I'm 66 and I remember when it was down town. In my family, a birthday was not quite right if it didn't have a cake from Riley's. They have the best brownies in the world, bar none. And their thumbprint cookies are a Bowling Green icon. You can't have a party without Riley's cookies. I love this place.
Riley's has been a favorite for me since I moved into the area back in 2010, I've never had a bad experience here, the pastries are always the finest to be bought in Bowling Green.
Riley S Bakery is a US Bakery based in Bowling Green, Kentucky. Riley S Bakery is located at 819 Us 31W Byp, Bowling Green, KY 42101, USA.
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