The workers are nice and they treat you well, but they don't seem to respect your time. The 1st visit, I was there for several hours. I was there to have a "deep biopsy" over 3 weeks ago. I ended up getting 2 stitches and I am still waiting for the results of my biopsy. I have called 3 times, but I was told a longer wait time for the results with each call. Today I called, number 4, but I was told they left early. I will never see this doctor again.
I arrived early to fill out paperwork since it was my first visit. Several people were asleep in the waiting room---45 minutes past my appointment time I found out why. According to the receptionist, appointments are scheduled with a "ONE HOUR WAIT TIME". Ironic,since one of the forms I had to sign said if patients are late for their appointments they will be billed predetermined amounts! Nearly 55 minutes past my appointment time, I was finally taken to an exam room. After another wait,Dr Cowan arrived,did the exam & removed an inflamed mole. I was told I would be called & told the results of the tests done on it in 3-4 days.TWO WEEKS LATER I still had not been called with the test results & only received the information when I CALLED THEM! The doctor is nice,seems professional. His office is,in my opinion, very poorly ran & disorganized.
I started seeing Dr. Cowan maybe 2 years ago. I loved his courtesy, how he explained things, and his staff. He did a Mohs procedure on me, everything went well with my care, my appointments, etc. I was so pleased that when my son needed to see a dermatologist, I raved over how my experience was. We saw Dr. Cowan for my son's symptoms, my son loved him as well. Unfortunately, the only recommendation Dr. Cowan had for my son was to prescribe a medication that has to be monitored with monthly bloodwork, that was not normally used for the symptoms my son has. Dr. Cowan has had success with it in similar cases so we were up for the challenge. I didn't realize that my insurance required prior approval of the med which meant the Dr. had to contact insurance either by phone, email or letter. My son saw Dr. Cowan in February 2016, got his initial bloodwork done approximately 3-4 weeks later and they phoned in the Rx. I kept contacting their office over and over and the insurance to see if a prior approval recommendation had been done as my insurance said they had received nothing. It is now June 17, 2016 and still no follow-up call from Dr. Cowan's office as I requested and we have grown frustrated. I even went by the office to request to speak with someone and all I got was the receptionist told me that she had posted in the system each time I have phoned and that she would have Tiffany give me a call back. Tiffany told me originally that it would probably take him about a week to get the prior approval done. Sorry to say, I am sadly disappointed and feel as if our care no longer matters. I waited and contemplated over writing this review but if his office sees it and it helps just one person get better care and follow-up, then it is worth it. I don't like to be a critic, but common courtesy of a phone call doesn't take 5 minutes. If the insurance doesn't approve it, we can accept that but no communication from his office to discuss what an alternative step could be makes a patient feel as if they didn't matter in the first place. I really wished I could give Dr. Cowan and his office 5 stars.
Dr. Cowan has been extremely kind to me. His nurses are kind as well. They are taking very good care of me.
I went to see this doctor for the 1st time to remove several places that I was concerned about. The wait was brief and the staff and doctor were wonderful and kind. They followed up several weeks later to let me know the results. I can highly recommend and my mother is changing her dermatologist to see him.
Bowling Green Dermatology is a US Doctor based in Bowling Green, Kentucky. Bowling Green Dermatology is located at 1106 Fairway St, Bowling Green, KY 42103, USA.
Please contact with Bowling Green Dermatology using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Bowling Green Dermatology opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Doctor in Bowling Green