I walked into Pat Cassady's joint, and the nauseating stench of cigarette smoke immediately ravaged my nostrils. The lack of care that the employees exhibited for distraught citizens was appalling. I felt victim to their obvious superiority complex, and I found myself questioning the credibility of the business as an establishment. I will take care to never get towed again if only to avoid walking into that repulsive cesspool of filth.
When I called to see if they had my car I spoke to a gentleman that said they accepted credit cards as payment. When I got there they said they didn't. Also had to wait for someone to show up to unlock the door to the office and it was the middle of the day. Very unprofessional. No paperwork.
The gentleman I spoke with on the phone after finding my car had been towed, Bruce was very professional and polite. There was no fuss and it was a quick and painless process. The people at the office were very nice as well. I would recommend them to others in the future.
As mentioned by others, this is a very shady company to do business with. My car was towed after sitting in a parking lot for 40 minutes unattended. After contacting the owner of the parking lot to file a complaint, I was told that the Pat Cassady Wrecker Company had free roam over the lot, to tow when and whatever they felt was violating the Bowling Green parking ordinance. The manager also stated that the driver had been into the business previously, bragging about towing 30 vehicles in one day. When I contacted Pat Cassadys' to inquire about the location of my vehicle and why it was towed, I was told that it was parked illegally, which it clearly was not. Upon arriving at the business, which took forever to find because it was not clearly marked, I entered to find a smoke filled, dirty office where they offered to text me a receipt. After obtaining my vehicle, I observed a scratch on my bumper from the wrecker, and my window, where it had been slim-jimmed by the company to gain access to the interior. All in all, I would never do business with this company again.
I had a less than pleasurable experience with these folks. Everything leading up to getting my car was a nightmare. There was confusion about whether or not they were in the right to tow my car when/where they did. Thankfully, I ended up not having to pay a fee due to a third party company's help (the apartment complex where I was parked). But once that was cleared up, the guys I spoke to at their location were pretty nice about the whole thing. There are some good sports that work here, but the way they all deal with towing vehicles is terrible. I can attest to most of the negative reviews on here.
Pat Cassady Wrecker Repair is a US Point Of Interest based in Bowling Green, Kentucky. Pat Cassady Wrecker Repair is located at 523 State St, Bowling Green, KY 42101, USA.
Please contact with Pat Cassady Wrecker Repair using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Pat Cassady Wrecker Repair opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Point Of Interest in Bowling Green