On Saturday 9/30, I visited the Bowling Green, KY store to purchase an office chair for my boyfriend. We opted for the Tempurpedic 9000 and were told by Andrew that it was not available in store but could be ordered and shipped directly to us in 2 business days. We needed the chair as quickly as possible and decided to go ahead and order. At check out, we were told the chair would arrive on Monday 10/2. Monday arrives and we are notified that the store associate ordered the wrong color and it won't be delivered until the 20th. My boyfriend called the store, quite upset, only to find that the chair we wanted had been in stock that Saturday. The store manager told him if we came by the store, they could exchange the chairs. When I got to the store, the store manager informed me that he had cancelled our order and refunded the money and I would have to re-pay for the in-stock chair, even though the refund had not been credited back to my bank account. When I asked how that was supposed to happen when it wasn't within my means to double what I had spent, he just suggested I come back in a few days. I was absolutely livid that this was the best they could do to resolve the situation. I asked for the number to the corporate office and left. When I called the number I was given, it turned out to be the number for managing orders and customer service. I called the store back and requested the phone number of the regional manager. The sales associate Autumn told me he had just left. When I said that was fine, I would just call him, she told me they didn't have his number. When I questioned the fact that they had no way to get in contact with their regional manager, I was told he'll be back Friday. At that point, I insisted to her that while I understood they could not give out the regional manager's mobile number, the store manager needed to contact his regional manager and give him my phone number to contact me about this issue. When I called back an hour later to see if my request had been acknowledged, I was told the store manager had left for the day. So here it is Monday 10/2 and even though I've been told on TWO occasions that I would have an office chair today, I am left with no one to assist me, no options, and no chair. I am beyond furious at Staples' lack of customer care in this situation.
it is a great place to buy office supplies, but be careful buying candy/snacks. I bought two boxes of Junior Mints and one was melted together. I called them, not to get a refund, but to let them know to check their inventory. The person answering the phone never once apologized. Just said, "Ok, thanks..." Seriously?
Issues like these I would think would cause him to at least offer to try and bump my order up. Our companies (yes, companies - 5 to be exact, one of which is a non-profit that needed these 4 print items) order all of our business supplies from Staples, but not any more. I have purchased some print items from Vistaprint, and from now on they will get all of my print business. I am a very unhappy ex-customer that now has my event tomorrow tarnished by Staples!
I then called back 30 minutes later after I had recovered from the hang-up and talked to the manager, who said he could not be of help. He then gave me a bunch of excuses about slow printers, etc. Never once did he address the fact that his employee hung-up on me or that they never called me back as they said they would earlier in the day.
Great place for office supplies
BTW, I have contacted my inside sales representative at Staples; hopefully she has more care for my business than the local store!
I placed an order at 12:00, called at 1:00 to check on it, was told they were busy and would call me back. At 3:00, I had not received a call, so I called back. Girl answering phone said I could not get my order until next day. I told her I needed it for the morning, that was why I chose the "SAME-DAY PICKUP". She informed me there was nothing she could/would do to try and help a loyal Rewards Member. I then told her that she would be losing my order and probably all of my company's business and she hung up on me.
Thanks Staples for all your help!
Poor Poor Customer Service!!! Will drive out of my way use another service like Office Max. Never had these issues with them.
Usually have good luck with this store, but the website promised "same-day pickup" does not apply unless you order at least 8 hours in advance apparently. There is no mention of this restriction anywhere on the website where I place my order.
Very POOR service!!! Ordered Gaming Chair on line for MY CHILD on cyber Monday. Was Told the item was available at store to be picked up and paid. Then next morning item was not there and no one could compensate me for the item. Of course the middle person is screwed again and my child doesn’t get what he ask for Christmas because staples evidently doesn’t know what is in their inventory or my item got sold out from under me. Now the item is $100 more and no one seemed be able to help me at all.
Staples is a US Electronics Store based in Bowling Green, Kentucky. Staples is located at 1680 Campbell Ln, Bowling Green, KY 42104, USA.
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